How do I return an item?

How Do I Return or Exchange an Item?


Our return address:
DSG Returns
327 Market St.
Oregon, WI 53575
Phone: 608-835-1122

1. Any DSG Outerwear product may be returned within 30 days of date of purchase for a refund if purchased directly from DSG Outerwear. Purchases made during the Holiday season (any purchases made between November 23-December 24) may be exchanged or returned 30 days from December 25. All returns MUST have original tags attached, unworn, and in resalable condition and accompanied by a copy of the original invoice/receipt and the completed return form printable below. Please email us at or call us at 1-608-835-1122. You must have Adobe Reader to print and view the return/exchange form. If you don't have it, you can download here:

2. A restocking fee will be charged for products returned for refund. The restocking fee will equal to the lesser of the following: a) 10% of the returned product purchase price, OR b) $10.00.

3. Products returned for exchanges will not be charged a restocking fee. There will be no credit given for shipping and handling charges.

4. If product was purchased elsewhere it should be returned to that dealer, unless there is a warranty or manufacturing issue. DSG Outerwear will not process refunds for retail customers for items purchased elsewhere.

5. We recommend sending your return via US Postal Service Insured Priority mail, FedEx, or UPS as we are NOT responsible for lost packages.

6. INTERNATIONAL Customers: Customer is responsible for all custom fees, tariffs and duties related to the return or exchange of an order.

7. Any free promotional items received with original order must be sent back with the returned item (ie "Free can koozie with any boot purchase"). For any promotional items which are not sent back with the return, we will credit back the amount to your card/Paypal LESS the normal retail value of the free promotional item.


1. All DSG Outerwear jackets & bibs are covered by a two-year (from date of purchase) limited warranty for manufacturing defects. Gloves are covered by a one-year (from date of purchase) limited warranty for manufacturing defects.

2. Warranties cover original manufacturing defects in material and/or workmanship. Warranties do NOT cover normal wear and tear, customer negligence, improper care, or accidents.

3. All products covered by this DSG Outerwear limited warranty program will be repaired or replaced. DSG Outerwear will inspect the product and determine whether a product will be repaired, replaced or refunded.

4. Products in which are replaced, will be replaced with the same size and model as those originally purchased or a similar model if out of stock.

5. Customer must obtain a warranty authorization (from DSG Outerwear) and to include on the warranty return form before returning the product to DSG. A copy of the proof of purchase (receipt) must be included with the warranty return form. Please contact us first at or by calling us at 1-608-835-1122.

6. All warranty returns must be sent with postage prepaid to: DSG Outerwear, 327 Market St, Oregon, WI 53575.

7. DSG Outerwear will pay freight costs for return of warranty repaired or replacement products with via standard delivery method within the warranty period only if proof of purchase is provided. Customer is responsible for any express shipping charges above standard shipping.

8. When a product is in a back order status, warranty replacements will be given priority when new product is received.

9. Dealers should advise their customers to direct all warranty questions or problems directly to DSG Outerwear. The decision for all warranty issues must come from DSG Outerwear directly to customer.

10. The following products are NOT covered by the one-year limited warranty: Wrap kits, base layers, socks, yoga pants, decals, shirts, head wear, fleeces, hoodies/sweatshirts, drink ware, & shock covers.